For: Infrastructure & Operations Professionals
by Rachel A. Dines, January 17, 2014
Firms Look To Outsourced Disaster Recovery Services To Improve Resiliency
Today’s world of 24×7 operations is forcing I&O professionals to reconsider how they run their resiliency programs. More and more, they use a mix of in-house and outsourced resiliency. Almost one in four enterprises say that improving BC/DR is a critical priority for the next year, and this group is also more likely to use outsourced DR services.
Breadth Of Services And Customer Support Are Key Differentiators In The DR Service Providers Market
As I&O pros start to modernize their resiliency programs, they will look for vendors that can provide a range of services, from traditional IT recovery to DRaaS to consulting, quick-ship recovery, and workforce continuity. They will also partner with vendors that can offer best-in-class customer service, testing support, and flexible contracts.