Published by Continuity Software
Executive Summary
This benchmark survey presents service availability metrics that allow IT infrastructure, business continuity, and disaster recovery managers to compare their organization’s performance and practices to their peers.
The results presented here are based on responses from 155 professionals from a wide range of industries and geographies collected through an online survey.
Some of the key findings of the survey include:
- Ensuring customer satisfaction is the most common business driver for service availability, mentioned by 43% of the survey respondents. The vast majority (90%) indicated service availability is highly critical to their customers (at least 8 on a scale of 1-10).
- At the same time, 41% of the organization surveyed missed their service availability goal for mission-critical systems in 2013. Organizations with higher service availability goals were significantly less successful in meeting their goal. Given these results, it is not surprising that 66% of the respondents have initiatives for improving service availability management in 2014.
- The most common and most effective strategy for ensuring service availability is virtualization HA, used by 72% of the respondents this year compared to 63% in 2013.
- Proactive identification of risks is the top challenge 20% of the respondents face in ensuring service availability.
- Close to a third (30%) of the respondents state that their cloud application service availability readiness is not on par with the rest of their systems.
- 26% of the organizations with more than 10,000 employees have a business continuity and disaster recovery budget exceeding $50m a year, and 13% spend more than $100m a year.
